Shipping policy
Shipping Policy
At Maison Arigato, we are committed to providing a smooth and reliable delivery experience. Please review the information below regarding order processing, shipping, and delivery.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during periods of high demand, holidays, or due to circumstances beyond our control.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Times
Delivery times may vary depending on your location, product availability, shipping carrier, and other logistical factors.
Estimated delivery times are provided for informational purposes only and are not guaranteed unless otherwise required by applicable law.
Delays may occasionally occur due to customs procedures, weather conditions, carrier delays, high shipping volumes, or other circumstances beyond our control.
Shipping Costs
Shipping costs and available delivery options will be displayed at checkout unless free shipping is offered as part of a promotion or otherwise stated on our website.
Maison Arigato reserves the right to modify shipping rates, promotions, and available shipping options at any time.
Tracking Information
Once your order has been shipped, tracking information will be sent to the email address provided during checkout when available.
Please allow some time for tracking information to become active and update after your package has been dispatched.
Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
Maison Arigato is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.
Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, any applicable customs duties, taxes, or import fees are the responsibility of the customer.
Delayed or Lost Packages
While we work with shipping partners to provide reliable delivery, delays may occasionally occur.
If your order experiences a significant delay or you believe your package may be lost, please contact our customer support team. We will review the situation and do our best to assist you.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Thank you for shopping with Maison Arigato.