Returns & Refunds Policy

At Maison Arigato, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please review our Returns & Refunds Policy carefully before making a purchase.

Return Eligibility

To be eligible for a return, items must be unused, unworn, and returned in their original condition and packaging. Return requests must be submitted within 30 days of receiving your order.

Certain items may not be eligible for return due to hygiene, personal use, final sale status, or other applicable reasons. Eligibility will be determined based on the condition of the item and the circumstances of the request.

How to Request a Return

To request a return, please contact our customer support team at support@maisonarigato.com and include your order number, the item(s) you wish to return, and the reason for your request.

Please do not send your purchase back without first contacting us and receiving return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to an error on our part.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. Include your order number and clear photos of the item and packaging so our team can review the issue and provide assistance.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method. Please note that processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders are processed quickly to ensure timely fulfillment. If you wish to cancel an order, please contact us immediately. Cancellation requests cannot be guaranteed once an order has entered processing or has been shipped.

Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact our customer support team at support@maisonarigato.com.

Thank you for shopping with Maison Arigato.