Frequently Asked Questions

How can I place an order?

Simply browse our collections, select your preferred item, choose the appropriate options, and add it to your cart. Once you're ready, proceed to checkout and follow the instructions to complete your purchase.

What payment methods do you accept?

We accept secure payment methods available at checkout. All transactions are processed through secure payment providers to help protect your information.

How long does shipping take?

Shipping times may vary depending on your location and the product ordered. Once your order has been processed and shipped, you will receive tracking information when available.

How can I track my order?

Once your order has been shipped, you will receive tracking information by email when available. You can use this information to follow the progress of your delivery.

Can I cancel or modify my order?

We process orders as quickly as possible. If you need to cancel or modify an order, please contact us immediately at support@maisonarigato.com. We will do our best to assist you, but changes cannot be guaranteed once an order has entered processing or has been shipped.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible. Include your order number and clear photos of the item so we can review the issue and assist you accordingly.

Do you accept returns?

We want you to feel confident when shopping with Maison Arigato. Please review our Returns & Refunds Policy for complete information regarding return eligibility, timeframes, and conditions.

How can I contact Maison Arigato?

You can contact our customer support team at support@maisonarigato.com. We are always happy to assist with questions regarding your order, products, or shopping experience.

Thank you for choosing Maison Arigato.