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Do I need an account to order? No, you can also place an order as a guest. However, there are a few benefits if you have an account with us:
- Quick payment process
- Easy consultation of your order status and order history
- Receive updates on our new products and special promotions
What if I forget my password? On the login page, click on "Forgot password?" and you will be redirected to a page where you can create a new password.
What if I entered the wrong email address? Please contact us so we can change your email address. We can change your email address, name, and address, but we cannot change your order. So please fill in your address with all details, otherwise, the package we send to you will be returned to us, or we will simply ignore your request to avoid problems for everyone.
Are there any exchange rates? All our transactions are based on the US dollar. If your credit card is based on another currency, the total of your order will be calculated based on the daily exchange rate on the date the transaction is processed by your card issuer.
What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery payments.
How secure is my online order? When purchasing online with your credit card, all your information is entered on a secure SSL web page. Your information is then encrypted in SSL and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
How can I change or cancel my order? We reserve the right, at any time after receipt of the order, to accept or reject the order, or any portion thereof, at our sole discretion, even after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original payment method.
Any cancellation made after an order has been placed will be subject to a cancellation fee of $0.5, regardless of when the order was placed (even if it's just a second later), as the credit card payment processor charges us fees for cancellation.
Please note that any order that has already been prepared or shipped cannot be canceled.
How do I set my shipping address? Since our website and service are English-based, all information you input must be in English, including punctuations. If some letters of your address contain non-English letters, it is advised to use similar English letters. For example, you can change the letter "?" to "c".
Can I change my shipping address after placing an order? Please note that your shipping address cannot be changed once the order has been processed or shipped. Please update your shipping address with your residential address rather than your business address, as we do not know how long the destination customs service will hold the package.
When will my order arrive? The delivery time is based on the shipping option you chose. Once the order is shipped, we will send you your tracking information the next day, as tracking information usually becomes available 24 hours after the order is shipped. We are not responsible for delays caused by your country's customs service.
How do I track my order? We will send you your tracking information as soon as your order has been shipped. Typically, you will receive the tracking number one day after your order has been shipped.
You can track your order here.
Can I use multiple discount codes in one order? Promotional and discount codes cannot be used in conjunction with other promotions and discounts, unless otherwise stated.
What if items are missing from my order? If something is still missing, please contact us immediately.
When will my order be processed? All orders are processed and shipped from our warehouse. Please allow extra time for processing your order during holidays and sale periods.
We process orders from Monday to Friday. Orders will be processed within 2 to 3 business days at